Contact ASK.ME Games

Last updated: May 2026

ASK.ME Games uses email-based contact across four distinct addresses. The routing matches each correspondence type to the appropriate response standard and keeps the Site’s contact infrastructure auditable.

The four addresses

info [at] askme [punto] rest

For: general inquiries, partnership and commercial inquiries (advertising, licensing partnership proposals), permission requests for content reproduction beyond fair use, press inquiries, miscellaneous correspondence that does not fit the other categories.

Response time: typically 5-7 business days; longer for partnership inquiries that require commercial-side review.

privacy [at] askme [punto] rest

For: data-protection inquiries, GDPR requests (access, rectification, erasure, restriction, portability, objection, consent withdrawal), CCPA / CPRA requests, COPPA-related parental requests for children’s data deletion, questions about cookies and tracking, questions about Site data handling.

Response time: within 30 days under GDPR Art. 12(3) (extendable to 60 days for complex requests, with notification within the initial 30-day period). Within 7 days for COPPA parental requests where straightforward. Faster for clearly-formed requests where the answer is straightforward.

dmca [at] askme [punto] rest

For: DMCA notices, counter-notices, copyright-takedown requests under EU and Italian copyright law, copyright permission requests where formal legal process is anticipated.

Response time: challenged content reviewed within 3 business days of valid notice. See DMCA for the full procedure.

abuse [at] askme [punto] rest

For: reports of inappropriate game content, content that violates our Content Standards, problematic in-game advertising behavior, child-safety concerns about specific games or interactions, technical issues that suggest a game should be reviewed for removal.

Response time: credible reports investigated within several business days. Games receiving credible negative reports are typically taken offline pending review.

What to include in any contact

• The URL of the game or page the inquiry concerns (where applicable).
• A clear subject line that fits the category.
• Specific, factual framing.
• For privacy requests, sufficient information for us to identify the data we hold (typically minimal — we do not maintain individual visitor profiles — but for correspondence records, your email address is enough).
• For COPPA requests, indication that you are the parent / legal guardian and the request relates to your child’s data.
• Your country / jurisdiction where applicable.

Postal address

For formal legal correspondence requiring postal delivery, the postal address is provided through email on request from counsel. We do not publish a residential or operating-location address publicly. Email info [at] askme [punto] rest with subject line “Postal address request — legal correspondence”.

Time-zone and operating cadence

The Site is operated from Italy; correspondence handling is on a Central European Time / Central European Summer Time schedule. Responses outside Italian business days (weekends, Italian national holidays) may be delayed.

What we do not handle through these channels

• Game-specific gameplay support. If you have a problem with a specific game (it won’t load on your device, you’re stuck on a level, you can’t recover an in-game account) the right place to go is the developer’s own support channels, not ASK.ME. We do not have access to in-game systems.
• Cheat codes, walkthroughs, in-game item requests. We don’t have these. Try the developer’s site or fan communities for the relevant game.
• Game-development requests. We don’t develop games. If you want to commission a game, find a game-development studio.
• Promotional content placements pretending to be inquiries. Filtered.
• Spam, link-exchange offers, “guest post” pitches. Routinely declined.

What to do instead for game-specific issues

• For gameplay problems with a specific game: visit the developer’s home page (linked where applicable from the game’s catalog page) or the distribution-network’s support channels.
• For finding similar games: use our category navigation and search.
• For browsing recommendations: we don’t currently maintain a personalized recommendation system; the catalog and category pages are the navigation.

Why we do not have a contact form

Direct email reaches the operator without a form-handling layer; routing through addresses gives us auditable correspondence trails; and form-based contact has been historically more associated with spam and scraped contact-volume than with productive correspondence. Email also gives correspondents an artifact of their request, which matters for privacy and DMCA contexts.

Related pages: About Us · Privacy Policy · DMCA · Children’s Privacy · FAQ